Client Service Specialist (Japanese Speaker)

Infor Inc.; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Infor Inc. in Manila is seeking a Client Service Specialist (Japanese Speaker) to act as a primary contact for assigned clients, ensuring satisfaction and rapid issue resolution.

You will monitor client health metrics, collaborate with internal teams, and support onboarding, training, and adoption of Infor products. You will leverage ERP/SaaS experience and strong communication skills to translate technical details into business value while supporting Japanese customers in a fast-paced,

Qualifications

• Experience in client-facing ERP, SaaS, cloud or enterprise software.
• Translate technical details into business value with strong communication.
• Resolve complex business problems to ensure client satisfaction.
• Experience with CRM platforms.
• Japanese language proficiency (oral and written), N1/N2 preferred.
• Experience supporting or communicating with Japanese customers professionally.

Responsibilities

• Be a primary contact for assigned clients, ensuring satisfaction and resolving issues quickly.
• Monitor customer health metrics to identify risks and opportunities.
• Collaborate with internal teams to deliver a seamless client experience.
• Assist with onboarding, training, and adoption of Infor products and services.
• Track and manage client requests using internal CRM tools and document accurately.
• Support continuous improvement of client service processes and best practices.
• Champion client feedback to drive product enhancements and innovation.

Skills

ERP/SaaS/enterprise software

Business value communication

Problem solving

CRM platforms

Japanese language proficiency

Japanese customer support

Tools

CRM platforms

Job description

Client Service Specialist (Japanese Speaker)

Department: SaaS

Employment Type: Full Time

Location: Manila

Description

At Infor, we empower businesses with cloud-based industry-specific solutions that drive performance and scale. As a Client Services Specialist, you will be a key player in delivering exceptional service to our clients, ensuring they realize the full value of their Infor investment. You'll be part of a dynamic team that puts the customer first, working cross-functionally to support, retain, and grow strategic relationships.

A Typical Day in the Life Includes:

• Be as a primary point of contact for assigned clients, ensuring satisfaction and resolving issues with speed and precision.
• Proactively monitor customer health metrics to identify risk and opportunities for added value.
• Collaborate with internal teams to deliver a seamless client experience.
• Assist with onboarding, training, and adoption of Infor products and services.
• Track and manage client requests using internal CRM tools, maintaining accurate documentation.
• Participate in the continuous improvement of client service processes and best practices.
• Champion client feedback internally to drive product enhancements and innovation.

Basic Qualifications:

• Experience in client-facing ERP, SaaS, cloud or enterprise software.
• Have experience in translating technical details into business value, utilizing strong communication and interpersonal skills.
• Experience resolving complex business problems to ensure client satisfaction.
• Experience with CRM platforms.
• Japanese language proficiency (oral and written), with N1/N2 certification preferred
• Experience supporting or communicating with Japanese customers in a professional setting

Preferred Qualifications:

• Experience in manufacturing, healthcare, distribution, or public sector.
• Experience working in a fast-paced, cross-functional environment.
• Have an analytical mindset with the ability to interpret client data and suggest strategic actions.
• Basic understanding of EDI concepts (e.g., X12, XML) or experience reading EDI files