Global SaaS Product Support Analyst (ERP)

Infor Inc.; Manila; On-site; PHP 1,811,594 - 2,717,391; Full time

Job summary

Infor Inc. is seeking a Product Support Analyst to join our Customer Support team in Manila. This role is crucial for helping customers maximize Infor’s solutions by providing high-quality technical support and troubleshooting application issues.

We are looking for candidates with experience in application support, strong problem-solving skills, and familiarity with SQL databases. If you thrive in a global environment with minimal supervision, we want to hear from you.

Qualifications

• Experience in application or technical support, preferably in a SaaS or ERP environment.
• Ability to solve technical problems and communicate findings to non-technical users.
• Experience with enterprise software in finance, supply chain, or manufacturing.

Responsibilities

• Provide high-quality technical support for Infor applications.
• Troubleshoot application issues and guide customers through solutions.
• Collaborate with internal teams to resolve escalated issues.

Skills

Technical support experience

Problem solving

SQL and relational databases

Experience in finance or supply chain

Tools

ServiceNow

Salesforce

AWS

Azure

Job description

Infor Inc. is seeking a Product Support Analyst to join our Customer Support team in Manila. This role is crucial for helping customers maximize Infor’s solutions by providing high-quality technical support and troubleshooting application issues.

We are looking for candidates with experience in application support, strong problem-solving skills, and familiarity with SQL databases. If you thrive in a global environment with minimal supervision, we want to hear from you.