Client Service Specialist (Japanese Speaker)

Infor; Manila; On-site; PHP 670,000 - 949,000; Full time

Job summary

Infor is a global leader in cloud software for industry-specific markets, dedicated to helping clients realize value from their Infor investments. As a Client Services Specialist in Manila, you will support, retain, and grow strategic relationships while collaborating cross-functionally to deliver exceptional client experiences.

You will engage with customers to drive onboarding, adoption, and successful outcomes, leveraging CRM tools and health metrics to identify opportunities for added value.

Qualifications

• Experience in client-facing ERP, SaaS, cloud or enterprise software.
• Translate technical details into business value, with strong communication and interpersonal skills.
• Experience resolving complex business problems to ensure client satisfaction.
• Experience with CRM platforms.
• Japanese language proficiency (oral and written), with N1/N2 certification preferred.
• Experience supporting or communicating with Japanese customers in a professional setting.

Responsibilities

• Be the primary point of contact for assigned clients, ensuring satisfaction and resolving issues with speed and precision.
• Proactively monitor customer health metrics to identify risk and opportunities for added value.
• Collaborate with internal teams to deliver a seamless client experience.
• Assist with onboarding, training, and adoption of Infor products and services.
• Track and manage client requests using internal CRM tools, maintaining accurate documentation.
• Participate in the continuous improvement of client service processes and best practices.
• Champion client feedback internally to drive product enhancements and innovation.

Skills

ERP SaaS experience

CRM platforms

Client-facing

Japanese (N1/N2)

Job description

Description

At Infor, we empower businesses with cloud-based industry-specific solutions that drive performance and scale. As a Client Services Specialist, you will be a key player in delivering exceptional service to our clients, ensuring they realize the full value of their Infor investment. You’ll be part of a dynamic team that puts the customer first, working cross-functionally to support, retain, and grow strategic relationships.

Department: SaaS

Location: Manila

Description

At Infor, we empower businesses with cloud-based industry-specific solutions that drive performance and scale. As a Client Services Specialist, you will be a key player in delivering exceptional service to our clients, ensuring they realize the full value of their Infor investment. You’ll be part of a dynamic team that puts the customer first, working cross-functionally to support, retain, and grow strategic relationships.

A Typical Day In The Life Includes

• Be as a primary point of contact for assigned clients, ensuring satisfaction and resolving issues with speed and precision.
• Proactively monitor customer health metrics to identify risk and opportunities for added value.
• Collaborate with internal teams to deliver a seamless client experience.
• Assist with onboarding, training, and adoption of Infor products and services.
• Track and manage client requests using internal CRM tools, maintaining accurate documentation.
• Participate in the continuous improvement of client service processes and best practices.
• Champion client feedback internally to drive product enhancements and innovation.

Basic Qualifications

• Experience in client-facing ERP, SaaS, cloud or enterprise software.
• Have experience in translating technical details into business value, utilizing strong communication and interpersonal skills.
• Experience resolving complex business problems to ensure client satisfaction.
• Experience with CRM platforms.
• Japanese language proficiency (oral and written), with N1/N2 certification preferred
• Experience supporting or communicating with Japanese customers in a professional setting

Preferred Qualifications

• Experience in manufacturing, healthcare, distribution, or public sector.
• Experience working in a fast-paced, cross-functional environment.
• Have an analytical mindset with the ability to interpret client data and suggest strategic actions.
• Basic understanding of EDI concepts (e.g., X12, XML) or experience reading EDI files

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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