BFSI Training Leader: Strategy, Programs & ROI

Firstsource; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Firstsource in Taguig, Philippines, is seeking an experienced Training Manager to lead capability development. The role covers needs analysis, program development, and delivery of both in-person and online sessions.

You will supervise a team of trainers, measure outcomes, and report ROI to senior leadership. The position is on-site at the Taguig office with standard business hours. A strong background in LMS and MS Office is essential.

Qualifications

• 8+ years of experience in Training/LD roles.
• Strong LMS and Microsoft Office skills.
• Excellent verbal and written communication.
• Solid project management and multitasking abilities.

Responsibilities

• Identify training needs across departments and develop strategies.
• Create and manage onboarding, technical, and compliance training materials.
• Coordinate and deliver in-person or virtual training sessions.
• Evaluate program effectiveness and report ROI to leadership.
• Lead and mentor a team of trainers or instructional designers.

Skills

Training management

LMS proficiency

MS Office

Communication

Project management

Tools

LMS

MS Office Suite

Job description

Firstsource in Taguig, Philippines, is seeking an experienced Training Manager to lead capability development. The role covers needs analysis, program development, and delivery of both in-person and online sessions.

You will supervise a team of trainers, measure outcomes, and report ROI to senior leadership. The position is on-site at the Taguig office with standard business hours. A strong background in LMS and MS Office is essential.