Compensation Operations Analyst (Hybrid)

Manulife; Quezon City; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Manulife, through its MGS Insurance Operations team, is seeking an Operations Analyst to provide compensation administration for advisors across multiple distribution channels, ensuring deadlines are met for accurate and timely payments.

You will validate compensation entries, apply bonuses, handle payables, respond to inquiries, and support audit requirements while collaborating with internal teams in a hybrid Manila-based role.

Qualifications

• 2–3 years of experience in accounting, finance, or related fields.
• Strong written and verbal English communication skills.
• Intermediate Excel skills, including formulas and data analysis.
• Excellent attention to detail and ability to manage high-volume transactions accurately.
• Strong analytical, problem-solving, and organizational skills.
• Ability to compose clear, concise, and professional business communications.
• Bachelor's degree in Finance, Accounting, Mathematics, Economics, Business Administration, or related discipline.

Responsibilities

• Ensure accurate Advisor compensation by validating accuracy and processing entries as required.
• Apply special compensation bonuses, Fundserv wires, within determined service standards
• Respond to day to day internal and external complex advisor inquiries, analyze and provide expert recommendations and resolutions
• Create tax duplicates for T4A/Releve
• Manage returned cheques and EFT rejects along with stale dated cheque process
• Manually calculate and upload compensation calculations and advances within service level commitments to meet audit requirements
• Establish priorities through workflow management to support our regularly scheduled commission runs and deadlines
• Identify and make recommendations to streamline existing processes
• Submit problem case logs and enhancements to iPortal for further investigation and escalation
• Manage day-to-day workflow using strong judgement in making independent decisions
• Collaborate with internal departments to determine cause of errors/exception while building rapport
• May be required to handle call out as needed
• Other duties as assigned by Supervisor

Skills

English communication

Excel data analysis

Attention to detail

Analytical skills

Problem-solving

Organizational skills

Business communication

Education

Bachelor's degree in Finance/Accounting/Mathematics/Economics/Business Administration

Job description

Manulife, through its MGS Insurance Operations team, is seeking an Operations Analyst to provide compensation administration for advisors across multiple distribution channels, ensuring deadlines are met for accurate and timely payments.

You will validate compensation entries, apply bonuses, handle payables, respond to inquiries, and support audit requirements while collaborating with internal teams in a hybrid Manila-based role.