Benefits & Eligibility Training Lead

CF Solutions Philippines Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

CF Solutions Philippines Inc. is seeking an Eligibility & Benefits Trainer to develop and deliver training programs for staff involved in eligibility verification, benefits investigation, and related healthcare support roles.

The role emphasizes maintaining compliance with HIPAA and payer guidelines while collaborating with operations and quality teams to raise performance and efficiency. Key responsibilities include delivering new hire and refresher training, designing materials, coaching new

Qualifications

• Bachelor's degree preferred in a relevant field
• 2–3 years of experience in Eligibility & Benefits Verification, Insurance Verification, Prior Authorization, or Healthcare Revenue Cycle Management
• At least 1 year of training, coaching, mentoring, or team leadership experience preferred
• Experience with U.S. healthcare payer guidelines and eligibility verification processes

Responsibilities

• Deliver new hire and refresher training for Eligibility & Benefits staff
• Lead instructor‑led, virtual, and hands‑on learning sessions
• Train on insurance verification, benefits investigation, prior authorization, payer guidelines, and healthcare terminology
• Ensure staff understand client workflows, policies, and performance expectations
• Use diverse training methods to accommodate different learning styles
• Create and update training materials, guides, and assessments
• Develop modules based on operational changes and quality findings
• Provide nesting support and side‑by‑side coaching for new staff
• Monitor progress and provide timely feedback
• Ensure content aligns with HIPAA and healthcare standards

Skills

Training delivery

Coaching/mentoring

Healthcare administration

HIPAA compliance

Curriculum development

Education

Bachelor's degree in Healthcare Administration, Business Administration, Education, or related field

Job description

CF Solutions Philippines Inc. is seeking an Eligibility & Benefits Trainer to develop and deliver training programs for staff involved in eligibility verification, benefits investigation, and related healthcare support roles.

The role emphasizes maintaining compliance with HIPAA and payer guidelines while collaborating with operations and quality teams to raise performance and efficiency. Key responsibilities include delivering new hire and refresher training, designing materials, coaching new