1. Beverage & Barista Excellence
- Drink Preparation: Prepare high-quality espresso-based beverages and non-coffee drinks according to standard recipes.
- Technical Calibration: Dial in espresso shots and calibrate grinders daily to ensure consistent flavor profiles.
- Equipment Care: Perform routine maintenance and cleaning of the espresso machine, grinders, and other brewing equipment to ensure peak performance.
- Cleanliness: Maintain cleanliness and organization of the bar area.
2. Customer Service & POS Operations
- Order Management: Take customer orders accurately and provide recommendations with a friendly attitude.
- Transaction Handling: Efficiently operate the POS system for cash and digital payments.
- Reporting: Complete end-of-day sales reporting and manage cashier turnover/remittance with high integrity.
- Conflict Resolution: Address customer inquiries and concerns professionally to ensure a positive experience for every guest.
3. Dining Area & Kitchen Support
- Food Service: Prepare light meals, pastries, and café food items following recipes and portion standards.
- Dining Maintenance: Proactively clear and sanitize tables after guests depart to maintain a welcoming atmosphere.
- Sanitation: Keep the coffee station, kitchen prep areas, and guest seating areas clean, organized, and compliant with health standards.
4. Operations, Inventory & Reporting
- Assist in opening and closing procedures of the café.
- Monitor stock levels of ingredients and supplies for bar and kitchen.
- Generate basic inventory reports, including daily stock usage, low-stock items, and wastage.
- Report inventory concerns and submit reports to the Head Barista.
- Help minimize wastage through proper storage, handling, and portion control.