Banquet Manager — Luxury Events & Team Leadership

The Hongkong and Shanghai Hotels, Limited; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

The Peninsula Manila in Makati City seeks a passionate Banquet Manager responsible for efficient conference and events operations, including staff scheduling, task delegation, supervision, and ensuring service standards.

You will oversee event setup, lead a casual team to meet agreed standards, maintain uniforms and hygiene, interact with hosts, and handle guest inquiries with courteous problem resolution.

Qualifications

• Minimum 5 years banquet experience.
• Knowledge in reading function orders and banquet event orders.
• Familiar with service and setup for function rooms.
• Engaging, fast and friendly demeanor.

Responsibilities

• Oversee the set-up of each event including checking the physical layout of the room, providing the team with proper set-up information, and ensuring correct postings
• Direct and lead a team of casual colleagues to deliver an event to the agreed standards
• Oversee the punctuality and appearance of all banquet service employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene
• Introduce and communicate directly to individual hosts, reviewing details and making yourself accessible to the host for any need that may arise
• Handle, or relay to managers all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

Skills

Staff scheduling

Team leadership

Guest service

Communication

Job description

The Peninsula Manila in Makati City seeks a passionate Banquet Manager responsible for efficient conference and events operations, including staff scheduling, task delegation, supervision, and ensuring service standards.

You will oversee event setup, lead a casual team to meet agreed standards, maintain uniforms and hygiene, interact with hosts, and handle guest inquiries with courteous problem resolution.