Banking Services & Branch Sales Specialist

Bank of the Philippine Islands (BPI); Marikina; On-site; PHP 201,000 - 268,000; Full time

Job summary

Bank of the Philippine Islands (BPI) invites applications for the role of Customer Sales and Service Associate at its Marikina (BRANCH) location. The role emphasizes accurate transaction processing, over-the-counter banking services, and cross-selling to Personal Banking clients.

Responsibilities include handling deposits, withdrawals, fund transfers, bills payments, and various requests while ensuring KYC compliance, proper document filing, and adherence to security protocols.

Responsibilities

• Transaction Processing – fast and accurate delivery of banking transactions and services.
• Over-the-counter deposits/withdrawals, encashment/check payments, bills payments and sundry transactions.
• Auxiliary transactions: foreign exchange, manager’s check/demand draft, remittance, bills purchase, debit card and checkbook requests, bank certs and statements, stop payment orders.
• Keeps cash within limits; balances end-of-day transactions and accountable forms.
• Open accounts with single customer RM record; conduct KYC and explain terms.
• Ensure KYC and documents are complete, scanned and safekept; scan signature cards and documents.
• Encourage customers to update contact information and bank records.
• Handle amendments/updates to customer records; obtain proper approvals beyond authority.
• Conduct enhanced due diligence (EDD) on appropriate transactions.
• Maintain branch operations per policies and regulatory requirements; end-of-day cash balancing if discrepancies.
• Custodian duties for cash and accountable items; safeguard passwords and keys.
• Inform customers of returned checks and disposition; prepare related letters to customers.
• Prepare outbound mail/pouch; process branch expenses; keep workstation and premises clean.
• Adhere to security, safety and health protocols; act as contingent signor when required.
• Support customers and assist cross-selling to Personal Banking clients; document interactions.

Job description

Bank of the Philippine Islands (BPI) invites applications for the role of Customer Sales and Service Associate at its Marikina (BRANCH) location. The role emphasizes accurate transaction processing, over-the-counter banking services, and cross-selling to Personal Banking clients.

Responsibilities include handling deposits, withdrawals, fund transfers, bills payments, and various requests while ensuring KYC compliance, proper document filing, and adherence to security protocols.