Banking Service Associate — Customer Experience & Compliance

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Customer Service Associate to provide competent, timely, and error-free over-the-counter services in the Business Center. You will ensure compliance with BSP/AMLA rules and bank policies while supporting daily branch objectives.

You will engage with clients, maintain service standards, assist with process improvements, and handle administrative tasks with diligence and attention to detail.

Qualifications

• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, BSP / AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Greenhills.
• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

Skills

Empathy

Time management

Decision making

Security awareness

Customer engagement

Attention to detail

Education

4-year degree

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Customer Service Associate to provide competent, timely, and error-free over-the-counter services in the Business Center. You will ensure compliance with BSP/AMLA rules and bank policies while supporting daily branch objectives.

You will engage with clients, maintain service standards, assist with process improvements, and handle administrative tasks with diligence and attention to detail.