Corporate E-Channel Customer Success Specialist

Hammerjack Pty Ltd

Philippines

On-site

PHP 180,000 - 270,000

Full time

2 days ago

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Job summary

Hammerjack Pty Ltd is seeking a CS Associate/Officer in the Philippines to provide after-sales service for GTB E-Channel services to RCBC Corporate clients. You will handle calls and emails, ensure program implementation, and guide clients via phone, email, or online assistance to meet satisfaction.

Ideal candidates have a 4-year degree, background in banking/IT/product development, and solid customer service experience in banking.

Qualifications

4-Year College Degree preferably with Banking, Product Development, Business, IT or Accounting-related courses.
Not necessary but preferably with experience in Banking, IT or Product Development.
Adequate knowledge in IT-applications specific for system customization/interface. May have product development/marketing in the field of business or banking.
Must have a solid customer service experience preferably in banking.

Responsibilities

Handles and monitors phone calls and emails from internal and external customers in a timely and definitive manner.
Ensures products and/or Programs are implemented thoroughly to the satisfaction of both internal and external customers.
Provides guidance to GTB clients through phone, email or online assistance as part of GTB after sales service in order to meet customer experience/satisfaction.
Provides valuable inputs and support to GTB projects/deals specific to the e-channel platforms that may require some customization for unique requirements.
Develops and enhances online infrastructure to monitor ageing and fulfillment for both incoming and outgoing communications from and to the inquiring (internal and external) clients.
Monitors and analyzes data on the turnaround time of enrollments, servicing and investigation items to improve on its handling and resolution of referred items.
May be tasked to review, analyze product/service volumes and revenues to determine business directions, strategies and action plans
May be tasked to design, develop, enhance, test and launch GTB Products, specifically online channels for Cash Management Services.