Banking Product Support Specialist | Hybrid Night Shift

FIS; Makati; Hybrid; PHP 670,000 - 837,000; Full time

Benefits offered by this job

Flexible work environment

Professional development resources

Opportunities to volunteer

Job summary

A leading financial services provider in Metro Manila is seeking a Banking Support Specialist to assist clients with inquiries related to financial transactions and provide expert product support. This full-time role requires a Bachelor's degree in Business Administration and prior experience in banking. The position offers a hybrid work model, aligning with the needs of both clients and the operational team. Ideal candidates will have strong problem-solving skills, excellent communication abilities, and a client-focused approach.

Qualifications

• Prior US banking or finance related experience, preferably personal or mobile banking.
• Experience with Credit and Debit processing.
• Strong understanding of Teller Deposits and Lending roles.

Responsibilities

• Handle customer inquiries and resolve support issues.
• Provide in-depth product support to customers.
• Conduct software analyses to find root cause of bugs.
• Document customer issues to improve product quality.

Skills

Customer service orientation

Analytical skills

Communication skills

Problem-solving skills

Technical knowledge grasping

Education

Bachelor of Business Administration

Job description

A leading financial services provider in Metro Manila is seeking a Banking Support Specialist to assist clients with inquiries related to financial transactions and provide expert product support. This full-time role requires a Bachelor's degree in Business Administration and prior experience in banking. The position offers a hybrid work model, aligning with the needs of both clients and the operational team. Ideal candidates will have strong problem-solving skills, excellent communication abilities, and a client-focused approach.