Trading Product Support Lead – APAC (Hybrid)

Fis Capital Markets; Philippines; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexible environment

Collaborative culture

Development resources

Volunteer opportunities

Competitive benefits

Job summary

Fis Capital Markets in the Philippines is seeking a Product Technical Support Analyst Lead for Trading to join our APAC CX Team. The role is hybrid, with three days in-office and two days remote, focusing on in-depth product support for the FIS Trading Suite.

You will handle inquiries, troubleshoot issues, document recurring problems, and collaborate with clients to resolve installation, operation, or application challenges across trading platforms.

Qualifications

• At least 6 years of combined experience in application/software support.
• Strong analytical and problem-solving skills.
• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink).
• Understanding of Trading processes (Buy Side, Sell Side, Exchange).
• Experience in the financial services industry.
• Excellent English communication skills.
• Organizational and time-management skills; able to work independently.

Responsibilities

• Handle customer inquiries and resolve support issues such as address changes, orders, warranty, or billing.
• Provide in-depth product support and research client issues.
• Troubleshoot software or equipment problems and recommend corrective action.
• Document customer information and recurring issues for quality programs.
• Recreate client issues in test environments to analyze interactions.
• Resolve concerns raised during installation, operation, maintenance or product application.
• Other related duties as assigned.

Skills

Analytical skills

Problem-solving

English communication

Trading domain knowledge

Independence

Organizational skills

Customer focus

Tools

Fidessa

Ullink

Bloomberg

Refinitiv

Job description

Fis Capital Markets in the Philippines is seeking a Product Technical Support Analyst Lead for Trading to join our APAC CX Team. The role is hybrid, with three days in-office and two days remote, focusing on in-depth product support for the FIS Trading Suite.

You will handle inquiries, troubleshoot issues, document recurring problems, and collaborate with clients to resolve installation, operation, or application challenges across trading platforms.