Banking Process Excellence Director

Sutherland; Central Luzon; In loco; PHP 1.800.000 - 2.600.000; Tempo pieno

Descrizione del lavoro

Sutherland in the Philippines is seeking a Service Excellence Director for Banking to lead Operational Excellence across the Banking vertical, applying Lean/Six Sigma and driving performance improvements.

You will build cross-functional partnerships, define metrics, oversee deployment of new processes, and mentor teams while aligning with business strategy in a fast-changing environment.

Competenze

• Bachelor's degree required with Six Sigma Black Belt certification.
• Minimum 10 years in Service Excellence leadership roles.
• At least 3 years overseeing Banking operations.

Mansioni

• Runs Operational Excellence functions for Banking vertical.
• Leads cross-functional teams to improve processes and deploy KPIs.
• Defines end-to-end processes to drive efficiency and reduce waste.
• Interfaces with IT to address technology needs.
• Inspires change management across functions.

Conoscenze

Operational Excellence

Lean Six Sigma

Change Management

Cross-functional Leadership

Process Improvement

Formazione

Bachelor's Degree

Certified Six Sigma Black Belt

Descrizione del lavoro

Sutherland in the Philippines is seeking a Service Excellence Director for Banking to lead Operational Excellence across the Banking vertical, applying Lean/Six Sigma and driving performance improvements.

You will build cross-functional partnerships, define metrics, oversee deployment of new processes, and mentor teams while aligning with business strategy in a fast-changing environment.