Banking Operations Team Lead

Gratitude Jobs Ahead Hr Inc; Cauayan; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc. in the Philippines is seeking a skilled Banking Operations Lead to supervise and guide a team handling financial and banking accounts.

You will monitor KPIs and quality metrics, analyze collections data, and drive performance while ensuring compliance with banking laws and internal processes. Ideal candidates bring 2+ years in US/UK banking operations within a call center or shared services environment, with strong knowledge of banking processes and bucket flows, and

Qualifications

• Bachelor's degree is required.
• Minimum 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment.
• Sound knowledge of banking domain and processes/bucket flows.
• Exposure to US or UK banking industry is a plus.
• Not a job hopper.
• Must not be a present or former employee of Wipro.

Responsibilities

• Manage and lead a team handling financial/banking accounts.
• Monitor KPIs, productivity, and quality metrics.
• Analyze collections data and reports to drive performance.
• Ensure compliance with banking laws, guidelines, and internal processes.
• Handle escalations and maintain high customer service standards.
• Coach and mentor team members to achieve targets.

Job description

Gratitude Jobs Ahead Hr Inc. in the Philippines is seeking a skilled Banking Operations Lead to supervise and guide a team handling financial and banking accounts.

You will monitor KPIs and quality metrics, analyze collections data, and drive performance while ensuring compliance with banking laws and internal processes. Ideal candidates bring 2+ years in US/UK banking operations within a call center or shared services environment, with strong knowledge of banking processes and bucket flows, and