UK Financial Collections Team Lead (Onsite)

Gratitude Philippines; Manila; Vor Ort; PHP 800.000 - 1.000.000; Vollzeit

Benefits dieser Stelle

PHP 2,400 monthly allowance

Onsite at Eton Centris

Zusammenfassung

Gratitude Philippines is seeking a results-driven Team Lead – UK Financial Collections to oversee a dedicated onsite team supporting an international banking account in Quezon City. You will drive performance, manage escalations, and ensure compliance with banking policies while meeting collection targets.

The ideal candidate has 2+ years in collections with team leadership and familiarity with UK, US, or Australian banking operations.

Qualifikationen

• Bachelor's degree preferred; undergraduates are welcome to apply.
• Minimum of 2 years in collections operations and team handling.
• Experience in UK, US, or Australian banking or collections operations.
• Prior Team Leader or supervisory experience in a financial services or banking account is strongly preferred.
• Exposure to mortgage collections, auto financing, fraud, underwriting, payouts, or related financial operations is an advantage.
• Good knowledge of banking terminology, collections processes, delinquency buckets, and account flows.
• Experience working with collections reports, operational data, and performance metrics.
• Understanding of relevant banking guidelines, collection procedures, and compliance requirements.
• Excellent verbal and written communication skills.
• Strong leadership, problem-solving, decision-making, and interpersonal skills.
• Ability to work in a target-driven environment and manage team performance effectively.
• Stable employment history is preferred.
• Willingness to work 100% onsite at Eton Centris, Quezon City, on shifting schedules aligned with UK time.

Aufgaben

• Lead and manage a team of collections associates to achieve collection targets and operational KPIs.
• Oversee daily collections activities for the UK financial services account.
• Monitor team productivity, recovery rates, delinquency levels, and collection performance.
• Analyze collection reports, aging reports, and delinquency bucket flows to identify performance gaps.
• Coach team members and provide regular feedback to improve productivity and service quality.
• Handle escalated customer issues and support the resolution of complex collection cases.
• Ensure adherence to banking policies, collection procedures, regulatory guidelines, and data privacy standards.
• Prepare and review performance reports and communicate operational results to management.
• Conduct performance reviews, identify training needs, and support employee development.
• Collaborate with internal teams to resolve operational challenges and improve process efficiency.
• Maintain accurate documentation and ensure consistent execution of collection strategies.

Kenntnisse

Leadership

Team management

Communication

Problem solving

Analytical skills

Ausbildung

Bachelor's degree preferred

Tools

MS Teams

Jobbeschreibung

Gratitude Philippines is seeking a results-driven Team Lead – UK Financial Collections to oversee a dedicated onsite team supporting an international banking account in Quezon City. You will drive performance, manage escalations, and ensure compliance with banking policies while meeting collection targets.

The ideal candidate has 2+ years in collections with team leadership and familiarity with UK, US, or Australian banking operations.