Banking Customer Experience Specialist

BDO Unibank, Inc.; Davao City; On-site; PHP 279,000 - 469,000; Full time

Job summary

BDO Unibank, Inc. is seeking a customer service professional to handle inquiries from retail customers, merchants, and the public via phone, email, fax, and social media, ensuring timely, quality service and accurate information.

The role emphasizes adherence to bank policies, efficient issue resolution, and maintaining an organized workstation, with opportunities to contribute to service improvements and KPI targets.

Responsibilities

• Handles and provides quality service, support, and fulfillment to customer inquiries, requests, concerns
• Escalates customer concerns, work system issues and any problem encountered to his/her immediate superior to facilitate resolution
• Submits required reports and documentation to immediate superior related to inquiries, requests and concerns received
• Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets and quality standards at all times
• Keep and maintain an organized workstation, office equipment, office supplies and tools
• Performs other duties and responsibilities that maybe assigned from time to time

Job description

BDO Unibank, Inc. is seeking a customer service professional to handle inquiries from retail customers, merchants, and the public via phone, email, fax, and social media, ensuring timely, quality service and accurate information.

The role emphasizes adherence to bank policies, efficient issue resolution, and maintaining an organized workstation, with opportunities to contribute to service improvements and KPI targets.