Banking Customer Experience Specialist

BDO Unibank, Inc.; Cebu City; On-site; PHP 257,000 - 357,000; Full time

Job summary

BDO Unibank, Inc. in Cebu City, Philippines, seeks a customer service representative to deliver high-quality support to retail customers and merchants via phone, email, fax, and social media, handling inquiries about deposits, loans, retail and credit cards, remittance, rewards, and Personal Online Banking.

The role emphasizes adherence to bank policies, KPI targets, and accurate documentation, with a background in call center experience and a bachelor’s degree preferred.

Qualifications

• Bachelor's degree required.
• Experience in call center environments is preferred.
• Experience in banking industry is an advantage.

Responsibilities

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns and system issues to supervisor to facilitate resolution.
• Submit required reports and documentation to supervisor related to inquiries, requests, and concerns.
• Comply with bank policies, procedures, and guidelines to meet KPI targets and quality standards.
• Maintain an organized workstation, office equipment, and supplies.
• Perform other duties and responsibilities that may be assigned from time to time.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree

Job description

BDO Unibank, Inc. in Cebu City, Philippines, seeks a customer service representative to deliver high-quality support to retail customers and merchants via phone, email, fax, and social media, handling inquiries about deposits, loans, retail and credit cards, remittance, rewards, and Personal Online Banking.

The role emphasizes adherence to bank policies, KPI targets, and accurate documentation, with a background in call center experience and a bachelor’s degree preferred.