Banking Customer Care Specialist

Gratitude Jobs Ahead Hr Inc

Philippines

On-site

PHP 335,000 - 558,000

Full time

14 days+

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Job summary

Gratitude Jobs Ahead Hr Inc. in the Philippines is seeking a customer service professional to respond to inquiries about financial products and services, and to assist customers with online banking platforms and technical issues.

The role requires processing deposits, withdrawals, and loan applications with precision. The candidate should have a diploma in finance or business administration, 1–3 years in financial services, and strong communication skills to interact effectively with customers

Qualifications

Diploma in Finance, Business Administration, or a related field.
1-3 years of experience in customer service, preferably in the financial services sector.
Strong verbal and written communication skills.
Proficiency in using banking software and customer service tools.
Excellent problem-solving abilities and a customer-oriented mindset.
Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.

Responsibilities

Provide excellent customer service by responding to inquiries regarding financial products and services.
Assist customers in navigating online banking platforms and resolving technical issues.
Process customer transactions accurately, including deposits, withdrawals, and loan applications.
Identify and escalate customer issues to the appropriate departments for resolution.
Maintain up-to-date knowledge of company policies and current banking regulations.