Banking Care Specialist — Elevate Customer Experience

Gratitude Jobs Ahead Hr Inc; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead Hr Inc in Taguig is seeking a Customer Care Representative for the financial and banking sector. The role requires 5–8 years of experience, a Bachelor’s degree in Finance or Business Administration, and strong communication skills.

You will handle inquiries, resolve issues, and educate clients on loans, accounts, and investment options, working onsite in a fast-paced environment.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field.
• 5–8 years of experience in customer care or banking.
• Strong communication and interpersonal skills.
• Proficient in customer service software and Microsoft Office Suite.
• Detail-oriented with the ability to handle complex customer inquiries.
• Ability to work in a fast-paced environment and adapt to changing situations.

Responsibilities

• Provide exceptional customer service to clients in the financial and banking sector.
• Assist customers with inquiries related to banking products and services.
• Resolve customer complaints efficiently and effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on various financial services, including loans, accounts, and investment options.

Skills

Communication

Interpersonal skills

Education

Bachelor's degree in Finance / Business Administration

Tools

Microsoft Office

Customer service software

Job description

Gratitude Jobs Ahead Hr Inc in Taguig is seeking a Customer Care Representative for the financial and banking sector. The role requires 5–8 years of experience, a Bachelor’s degree in Finance or Business Administration, and strong communication skills.

You will handle inquiries, resolve issues, and educate clients on loans, accounts, and investment options, working onsite in a fast-paced environment.