Fresh Graduates Career Readiness Workshop - Oct 26 2026

JPMorganChase; Metro Manila; Vor Ort; PHP 279.000 - 424.000; Vollzeit

Zusammenfassung

JPMorganChase in Metro Manila is seeking an Account Service Specialist I to serve as the first point of contact for clients, delivering reliable support for financial products and services. You will handle calls, build relationships, and offer innovative solutions within a fast-paced call center environment.

The role emphasizes clear communication, empathy, and the ability to navigate multiple systems, while following established procedures and regulatory guidelines to ensure customer

Qualifikationen

• 1+ year of customer-facing experience on phone or in person.
• Ability to multitask across computer systems with accuracy.
• Strong empathy, composure and judgment in complex interactions.
• Willingness to work US-friendly shifts and trainings.

Aufgaben

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products
• Interprets customer needs and delivers ongoing insights
• Navigates multiple computer systems with efficiency
• Excels both independently and with the team to meet goals
• Follows regulatory and departmental procedures diligently
• Takes ownership of each customer interaction with empathy

Kenntnisse

Communication

Information gathering

Decision making

Customer interaction

Multitasking

Empathy

Cultural awareness

Problem solving

Tech proficiency

Ausbildung

2-year college / certificate

K-12 curriculum completed

High school diploma with experience

2-year vocational course with experience

Jobbeschreibung

Job Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

Job Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products


• Utilizes customer service expertise to interpret needs and deliver continuous insights


• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience


• Excels both independently and collaboratively, driving team success and achieving goals


• Follows all regulatory and departmental practices and procedures diligently


• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required Qualifications, Capabilities, And Skills

• Communication, information gathering, and decision-making skills


• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately


• Ability to manage complex customer interactions using empathy, composure, and sound judgment
  
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments


• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments


• Ability to solve problems and effectively present and explain solutions
  
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals


• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting


• Completed at least 2 years in college or, Completed the K-12 Curriculum or,


• High school graduate with 1 year customer-interfacing work experience or,


• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred Qualifications, Capabilities, And Skills

• Developing ability to use data to understand issues and opportunities


• Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.