Fresh Graduates Talent Pooling

JPMorganChase; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

JPMorganChase Philippines seeks a Specialist I in Account Service to be the first point of contact for clients, handling calls across financial products in a fast-paced call center environment.

The role emphasizes building relationships, delivering innovative solutions, and adhering to regulatory practices while supporting customers and colleagues in a dynamic setting.

Qualifications

• 1+ year of phone or face-to-face customer interactions with multitasking in a fast-paced environment.
• Ability to manage complex interactions with empathy, sound judgment and clear communication.
• Proficient computer literacy; able to navigate multiple systems.
• Willing to work evenings/weekends or US-friendly night shifts.
• Education options listed include 2-year college/vocational, K-12 completion, or high school plus experience.

Responsibilities

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products.
• Interprets customer needs and delivers ongoing insights.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to meet goals.
• Follows regulatory and departmental procedures diligently.
• Takes ownership of customer interactions with empathy and respect.

Skills

Customer service

Call handling

Communication

Multitasking

Empathy

Problem solving

Education

2-year college / vocational course

K-12 completion

High school diploma with 1 year experience

2-year vocational/certificate with 1 year experience

Job description

Job Description:

At JPMorganChase, youll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. Youll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. Youll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.