Bank Teller & Customer Experience Pro

Security Bank; Canlandog; On-site; PHP 180,000 - 240,000; Full time

Job summary

Security Bank is seeking a Teller to handle daily financial transactions and provide excellent service at the branch level. You will assess customer needs, resolve issues with guidance from the Branch Manager, and actively promote bank products to generate leads.

The role emphasizes accuracy, courtesy, and efficiency in a fast-paced banking environment, contributing to overall branch performance and customer satisfaction.

Qualifications

• Bachelor’s degree or higher required.
• Ability to analyze numerical information and draw correct conclusions.
• Strong problem-resolution skills and prompt handling of customer issues.
• Polite, positive interactions with customers and team members.
• Proactive in finding ways to improve efficiency and productivity.

Responsibilities

• Daily processing of financial transactions (deposits, withdrawals, encashment, payments).
• Assess customer needs and refer complaints to Branch Manager for resolution.
• Promote bank products and services to generate leads.

Skills

Numerical skills

Customer service

Problem solving

Communication

Process improvement

Education

Bachelor’s degree

Job description

Security Bank is seeking a Teller to handle daily financial transactions and provide excellent service at the branch level. You will assess customer needs, resolve issues with guidance from the Branch Manager, and actively promote bank products to generate leads.

The role emphasizes accuracy, courtesy, and efficiency in a fast-paced banking environment, contributing to overall branch performance and customer satisfaction.