Customer Service Specialist - Teller

Security Bank; Canlandog; On-site; PHP 180,000 - 240,000; Full time

Job summary

Security Bank is seeking a Teller to handle daily financial transactions and provide excellent service at the branch level. You will assess customer needs, resolve issues with guidance from the Branch Manager, and actively promote bank products to generate leads.

The role emphasizes accuracy, courtesy, and efficiency in a fast-paced banking environment, contributing to overall branch performance and customer satisfaction.

Qualifications

• Bachelor’s degree or higher required.
• Ability to analyze numerical information and draw correct conclusions.
• Strong problem-resolution skills and prompt handling of customer issues.
• Polite, positive interactions with customers and team members.
• Proactive in finding ways to improve efficiency and productivity.

Responsibilities

• Daily processing of financial transactions (deposits, withdrawals, encashment, payments).
• Assess customer needs and refer complaints to Branch Manager for resolution.
• Promote bank products and services to generate leads.

Skills

Numerical skills

Customer service

Problem solving

Communication

Process improvement

Education

Bachelor’s degree

Job description

Job Description

The Role

As a Teller, you will handle administrative, operations, marketing and financial experience by supporting the branch business. When it comes to career growth, it is an opportunity to get valuable corporate experience while learning from seasoned veterans of a highly competitive field.

As a member of the Branch Banking group, you will be at the forefront of giving personalized and quality service to our clients. From processing of financial transactions for bank clients to promoting the bank's products and services, the Teller will be instrumental in ensuring the efficiency of our branch business.

How you will contribute

• Daily processing of financial transactions within the service standards of the Bank (deposits, withdrawals, encashment, payments, etc.)
• Assessing customer needs and referring complaints to the Branch Manager for prompt resolution
• Promoting the bank’s products and services to generate leads

What we’re looking for

• Graduate of a Bachelor’s Degree
• Able to understand and analyze numerical information and to make the right conclusions and decisions
• Ability to execute speedy and effective resolution of customer issues and complaints
• Ensures interactions with customers and team members are always polite and positive
• Actively seeks new ways of working to improve efficiency and productivity

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”