Bank Service Associate: Cash Handling & Customer Service

CTBC Bank (Philippines) Corp.; Taytay; On-site; PHP 180,000 - 240,000; Full time

Job summary

CTBC Bank (Philippines) Corp. in Taytay, Rizal is seeking a Teller to perform over-the-counter transactions and promote bank products. The role requires handling deposits and cash with accuracy while observing joint custody procedures.

The teller will resolve client inquiries, process balance checks, passbook updates, and ensure timely, courteous service while escalating complex issues as needed.

Responsibilities

• Performs Over the Counter function and processes transactions per bank policies.
• Accepts cash, checks, deposits, payments and endorsements.
• Counts bundles and validates cash transfer slips; ensures joint custody of cash.
• Be knowledgeable and promote all bank products.
• Delivers service in a timely, competent and efficient manner.
• Informs clients of discrepancies found on the transaction being handled.
• Handles customer problems and queries, escalating to the Service Officer when needed.
• Entertains client requests such as balance inquiries, passbook updates and statement entries.
• Makes cash requisitions based on anticipated daily cash needs and coordinates end-of-day transfers; maintains joint custody.
• Verifies cash box contents to ensure accuracy and maintains joint custody.

Job description

CTBC Bank (Philippines) Corp. in Taytay, Rizal is seeking a Teller to perform over-the-counter transactions and promote bank products. The role requires handling deposits and cash with accuracy while observing joint custody procedures.

The teller will resolve client inquiries, process balance checks, passbook updates, and ensure timely, courteous service while escalating complex issues as needed.