Commercial Banking Operations and Risk Associate

Axos Business Center; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

Axos is seeking an Operations Associate to support the Commercial Banking Operations and Risk team in Manila. The role focuses on processing and monitoring Check, ACH, Wire, and Instant Payment transactions with strict adherence to procedures, regulations, and NACHA rules.

Attention to detail and timely execution are essential. The position involves risk-guided processing, documentation, and collaboration with onshore teams to ensure compliance and operational accuracy in a high-volume

Qualifications

• High school diploma or equivalent required.
• 3-5 years of experience in banking operations, ACH processing, fraud operations or related financial services role.

Responsibilities

• Review and clear Check, ACH, Wire, and Instant Payment alerts in Verafin in accordance with risk guidelines; maintain alert documentation, case notes, and queue management.
• Clear flagged ACH credit transactions in compliance with NACHA rules governing RDFI monitoring of incoming credits.
• Review and process ACH POA requests per NACHA rules and internal procedures.
• Generate and send ACH On-US Return notices within NACHA deadlines.
• Process Incoming Fed adjustments items within deadlines and procedures.
• Process check corrections per internal procedures and regulations.
• Provide fraud investigation documentation and data entry support for onshore team cases.
• Assist with updating departmental procedures and process documentation.
• Communicate with internal team and escalate items to onshore staff per guidelines.
• Stay current on NACHA rules, Reg E, and UCC Article 4A to ensure compliance.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Education

High school diploma or equivalent

Job description

Job Overview

This role provides operational and risk management support to the Commercial Banking Operations and Risk team. The Associate is responsible for processing and monitoring payment transactions across Check, ACH, Wire, and Instant Payment channels in accordance with established procedures, banking regulations, and NACHA operating rules. This role operates in a structured, process-driven environment and focuses on accuracy, timeliness, and compliance across a high volume of daily operational tasks. Areas of responsibility include ACH operations and compliance monitoring, Verafin alert queue management, exception processing, Fed adjustment processing, case documentation support, and ongoing adherence to applicable banking rules and regulations. Strong attention to detail, organizational skills, and the ability to follow defined procedures independently are essential to this role.

Responsibilities

• Review and clear Check, ACH, Wire, and Instant Payment alerts in Verafin in accordance with established risk guidelines; maintain accurate alert documentation, case notes, and queue management
• Clear flagged ACH credit transactions in compliance with updated NACHA operating rules governing RDFI monitoring of incoming credits, ensuring timely and accurate decisioning
• Review and process ACH Proof of Authorization (POA) requests in accordance with NACHA operating rules and internal procedures
• Generate and send ACH On‑US Return manual notices accurately and within required NACHA deadlines
• Process Incoming Fed adjustments items accurately and within established deadlines and procedures
• Process check corrections accurately and in accordance with internal procedures and applicable banking regulations
• Provide fraud investigation documentation and data entry support for cases initiated by the onshore team, including case file maintenance, evidence organization, and reporting assistance
• Assist with developing and updating departmental procedures and process documentation to enhance operational efficiency and regulatory compliance
• Communicate with internal team members and escalate items to onshore staff per established guidelines in a timely and accurate manner
• Stay current on applicable banking regulations and operational requirements including NACHA operating rules, Reg E, and UCC Article 4A to ensure ongoing compliance

Qualifications

• High school diploma or equivalent required
• Minimum 3-5 years of experience in banking operations, ACH processing, fraud operations or a related financial services role within a financial institution
• Working knowledge of Wire, ACH, Check, and Instant Payment systems, and fraud typologies
• Experience with fraud detection and monitoring platforms
• Strong attention to detail and accuracy with the ability to process high volumes of transactions following defined procedures independently
• Strong organizational and time management skills with the ability to manage multiple tasks and meet daily processing deadlines
• Good written and verbal communication skills in English; ability to communicate clearly with internal team members and elevate issues appropriately
• Experience with Federal Reserve adjustment processing, check corrections, and exception item handling preferred

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex, gender, gender identity, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.