Bank Customer Service Specialist — Growth & Global Support

Manulife group; Quezon City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Manulife Bank in Quezon City is seeking a Bank Customer Service Representative to serve as the primary contact for clients across the United States and Canada, delivering product and service information and resolving customer concerns.

The role requires at least one year of call center experience and a background in college, with a focus on delivering exceptional customer service in a dynamic environment.

Qualifications

• Requires at least 2 years of tertiary education with 2 years of contact center experience.
• Minimum keyboarding speed of 35 words per minute.
• Strong English communication skills (spoken and writing).
• Ability to exchange product/process information clearly and confidently.

Responsibilities

• Provide product and service information to Bank customers and resolve concerns.
• Process transactions and coordinate with other departments; document discussions or complaints.
• Complete ongoing training on products, industry services and policy changes.
• Deliver timely and accurate information and meet key performance targets.

Skills

English communication

Customer service

Typing speed 35 wpm

Computer basics

Education

Two years college/tertiary education

Tools

Basic computer tools

Job description

Manulife Bank in Quezon City is seeking a Bank Customer Service Representative to serve as the primary contact for clients across the United States and Canada, delivering product and service information and resolving customer concerns.

The role requires at least one year of call center experience and a background in college, with a focus on delivering exceptional customer service in a dynamic environment.