Baking Assistant / Service Crew (Seasonal - 4 months)

Sucree Coco and Love, Inc.; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Sucree Coco and Love, Inc. / IDIM DIY Bakery is seeking a Baking Assistant / Service Crew to help customers during baking sessions and cake decorating, and to provide accurate information on tools, ingredients, and procedures.

Work at our branches SM North Edsa, SM Megamall, and SM MOA with a 6‑day workweek, shifting schedules, and opportunities to be promoted to full time.

Qualifications

• College graduate or certificate in Hospitality, F&B or related field.
• 1–2 years in baking, service crew or food industry.
• Ability to multitask and follow bakers' instructions.
• Excellent customer service and communication skills.
• Willing to work 6 days a week with shifting schedules.
• Opportunity to be promoted to full-time employment.

Responsibilities

• Assist clients during baking sessions and cake decorating.
• Provide information about tools, ingredients, and procedures.
• Register sales on a POS and total purchases.
• Deliver friendly, courteous service for a positive customer experience.
• Provide solutions and feedback if problems arise during sessions.
• Share baking tips with clients.
• Answer questions about products and services.
• Demonstrate and suggest products suited to customers' needs.
• Display and stock products for easy location by customers.
• Maintain cleanliness and organization of utensils and ingredients.

Skills

Customer service

Multitasking

Communication skills

Shift flexibility

Education

Hospitality / Food & Beverage related field

Tools

POS system

Job description

About the role

The Baking Assistant / Service Crew is responsible for assisting clients or customers in baking and decorating cakes and pastries.

Branches:

• SM North Edsa (2)
• SM Megamall (2)
• SM MOA (2)

Key responsibilities:

• Ensure clients or customers are given all their needs during their baking session
• Provide accurate information about baking tools, ingredients and baking procedure to ensure client satisfaction
• Register sales on a POS/cash register, itemizing and totaling customers' purchases
• Provide a positive customer experience with fair, friendly, and courteous service
• Provide solution and feedback if problems occur during the baking session
• Provide baking tips to clients
• Assist customer questions and needs about the product
• Demonstrate and explain merchandise, selecting and suggesting options suitable for customers' needs and preferences
• Display, refill, and organize products in store for customers to locate easily
• Maintain cleanliness and organization of utensils and ingredients

Qualifications:

• College graduate, College Level or Certificate Course related to Hospitality Management, Food and Beverage or equivalent
• 1-2 years of experience in baking, baking assistant, customer service, service crew, or related work experience in the food industry
• Ability to multitask and follow instructions given by bakers
• Good to Excellent customer service and communication skills
• Amenable to work 6 days a week with 1 day off
• Amenable to work in a shifting schedule (Morning / Mid / Night Shift)
• With opportunity to be promoted as a full time employee

About us

Sucree Coco and Love, Inc. / IDIM DIY Bakery is an international DIY bakery that provides quality service and baking experience for aspiring bakers and pastries enthusiasts. The company, which is the first of its own and originated in Taiwan, was established in the Philippines in 2019.