Baking Assistant: Cakes, Decor & Customer Service

Sucree Coco and Love, Inc.; Philippines; On-site; PHP 167,000 - 234,000; Part time

Job summary

Sucree Coco and Love, Inc. / IDIM DIY Bakery is seeking a Baking Assistant / Service Crew to support customers during baking sessions and assist with cake and pastry decoration at the SM MOA branch in the Philippines.

The role requires 1–2 years in baking or related customer-service roles, a college level or certificate in Hospitality or Food & Beverage, and the ability to multitask across duties including sales, tips, and product demonstrations.

Qualifications

• College graduate or certificate related to Hospitality Management, Food & Beverage or equivalent
• 1–2 years of experience in baking, baking assistant, customer service or related food-industry roles
• Ability to multitask and follow instructions from bakers
• Excellent customer service and communication skills
• Amenable to 6 days/week with 1 day off and shifting schedule (Morning/Mid/Night)
• Contract: 4 months

Responsibilities

• Assist clients during baking sessions and ensure their needs are met
• Provide information on baking tools, ingredients, and procedures
• Register sales on a POS/cash register and itemize purchases
• Deliver a positive, courteous customer experience
• Offer solutions and feedback when problems arise during sessions
• Share baking tips with clients
• Answer customer questions about products
• Demonstrate products and suggest suitable options
• Display and restock products for easy customer access
• Maintain cleanliness and organization of utensils and ingredients

Skills

Customer service

Communication

Multitasking

Shift work

Baking knowledge

Education

Hospitality Management / Food & Beverage related

Job description

Sucree Coco and Love, Inc. / IDIM DIY Bakery is seeking a Baking Assistant / Service Crew to support customers during baking sessions and assist with cake and pastry decoration at the SM MOA branch in the Philippines.

The role requires 1–2 years in baking or related customer-service roles, a college level or certificate in Hospitality or Food & Beverage, and the ability to multitask across duties including sales, tips, and product demonstrations.