Mortgage Ops Assistant - Back-Office, Growth Stage

Manila Recruitment; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Manila Recruitment is seeking a Mortgage Broker Assistant in the Philippines to support end-to-end backend operations of the mortgage process. You will manage CRM updates, document collection, and lender follow-ups, ensuring loan applications move smoothly from preparation to settlement.

You will own the pipeline, keep deals on track, and contribute to process improvements to help the business scale efficiently.

Qualifications

• Experience in the Australian mortgage broking industry is essential.
• Strong ownership mindset and ability to work independently.
• Highly organized with excellent attention to detail.
• Proactive and process-driven, able to identify gaps and improve workflows.
• Comfortable in a growing business where systems are still being built.

Responsibilities

• Update client and loan information in the Mercury CRM accurately.
• Manage the loan pipeline to ensure timely progress.
• Follow up on required documents and ensure completeness before submission.
• Prepare and organize loan applications per lender requirements.
• Coordinate with lenders and stakeholders for updates and follow-ups.
• Arrange post-settlement tasks like 6- and 12-month reviews and rate checks.
• Identify delays or issues early and take action to keep deals on track.
• Assist in improving processes and workflows within Mercury.
• Provide general admin support to keep daily operations running smoothly.

Skills

Australian mortgage broking

Ownership mindset

Attention to detail

Process-driven

Independent work

Mercury CRM

Tools

Connective Mercury CRM

Job description

Manila Recruitment is seeking a Mortgage Broker Assistant in the Philippines to support end-to-end backend operations of the mortgage process. You will manage CRM updates, document collection, and lender follow-ups, ensuring loan applications move smoothly from preparation to settlement.

You will own the pipeline, keep deals on track, and contribute to process improvements to help the business scale efficiently.