Back Office Associate (HEALTHCARE) BPO

MedHealth Connect Outsourcing Inc.; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

MedHealth Connect Outsourcing Inc. in the Philippines is seeking a detail-driven data entry and back-office professional to support healthcare operations.

The role focuses on accurate data entry, records management, and administrative support across departments. The ideal candidate will have 1–2 years in healthcare or BPO, proficiency with Excel, Word, and Outlook, and the ability to work independently in a fast-paced, target-driven environment.

Qualifications

• 1–2 years in healthcare back-office or BPO environments.
• Proficient with Microsoft Office, especially Excel, Word and Outlook.
• Familiar with CRM or ticketing tools is a plus.
• Strong attention to detail and data accuracy.
• Able to work independently with minimal supervision on repetitive tasks.
• Excellent written and verbal communication skills.
• Capable of thriving in a fast-paced, target-driven, process-oriented environment.
• Willing to work onsite in Eastwood, Libis, Quezon City; immediate start.

Responsibilities

• Perform accurate data entry, data verification, and database management to ensure data integrity.
• Organize and maintain customer records and documents per policy.
• Provide administrative support to internal departments to ensure smooth operations.
• Review information for accuracy, completeness, and compliance with standards.
• Prepare reports and data summaries to support management needs.
• Collaborate with front-office teams to resolve customer concerns and requests.
• Monitor and maintain internal systems, databases, and tracking tools.
• Protect confidentiality and security of sensitive information.
• Meet daily and weekly productivity, accuracy, and quality targets.
• Identify inefficiencies and suggest workflow improvements.

Skills

Attention to detail

Data accuracy

Organizational skills

Communication skills

Independent with minimal supervision

Repetitive task handling

Tools

Excel

Word

Outlook

CRM software

Ticketing systems

Job description

Qualifications

• At least 1–2 years of experience in Healthcare back-office operations, or a BPO environment

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook

• Familiarity with CRM platforms, ticketing systems, or other BPO-related tools is an advantage

• Demonstrates strong attention to detail, data accuracy, and organizational skills

• Capable of working independently with minimal supervision while efficiently handling repetitive tasks

• Possesses good written and verbal communication skills

• Able to adapt to a fast-paced, target-driven, and process-oriented work environment

• Willing to work onsite in Eastwood, Libis, Quezon City

• Available to start immediately

DUTIES:

• Perform accurate data entry, data verification, and database management to ensure the integrity and reliability of information

• Process, organize, and maintain customer records, forms, and other relevant documents in accordance with company policies and procedures

• Provide administrative and operational support to various internal departments to ensure smooth daily operations

• Review and validate information for accuracy, completeness, and compliance with established standards

• Prepare reports, data summaries, and spreadsheets to support management requirements and business operations

• Collaborate with front-office teams to facilitate the timely handling and resolution of customer concerns and process‑related requests

• Regularly monitor, update, and maintain internal systems, databases, and tracking tools

• Ensure the confidentiality, integrity, and security of sensitive company and customer information

• Consistently achieve assigned daily and weekly productivity, accuracy, and quality targets

• Identify operational inefficiencies and recommend improvements to enhance workflow and overall process effectiveness