Customer Support Associate

MicroSourcing; Quezon City; On-site; PHP 280,000 - 420,000; Full time

Job summary

MicroSourcing in Eastwood, Quezon City is seeking a Customer Support Associate to join onsite night shift. You will handle customer inquiries across channels, provide product and policy information, and resolve issues with a focus on accuracy and service quality.

In this role you will also support administrative tasks, manage calendars and documents, and collaborate with teammates to ensure dependable, timely customer care. We value reliability, responsiveness, and clear communication.

Qualifications

• At least 1 year of experience in customer service.
• Strong verbal and written communication in English.
• Knowledge of Zoom and basic computer literacy preferred.
• Must be able to report onsite as needed.
• Ability to make sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, highly responsive and confident.
• Proactive and able to respond promptly.
• Strong organizational and decision-making abilities.
• Able to work in a team and support coaches effectively.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, inbound and outbound calls.
• Provide accurate information about products, services and policies.
• Address and resolve customer inquiries and complaints or escalate them when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.
• Manage schedules, calendars and appointments for internal teams or management.
• Organize and maintain reports, records and essential documents.
• Support team coordination by managing administrative logistics/tasks.
• Assist with basic project management tasks and event planning.
• Complete tasks on time, accurately and to a high standard.

Skills

Customer service

English communication

Teamwork

Onsite reporting

Decision making

Proactive

Reliability

Time management

Fast learner

Tools

Zoom

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!
Position: Customer Support Associate

Location: Eastwood, Quezon City

Work setup & shift: Onsite | Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

As a Customer Support Associate, You Will

Customer Service

• Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
• Provide accurate information about products, services, and company policies.
• Address and resolve customer inquiries and complaints or elevate them when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.

Business Administration

• Manage schedules, calendars, and appointments for internal teams or management.
• Organize and maintain reports, records, and essential documents.
• Support team coordination by managing administrative logistics/tasks.
• Assist with basic project management tasks, event planning, and other business-related needs.
• Demonstrate commitment to completing tasks on time, accurately, and to a high standard

What You Need

Non-negotiables

• At least a year of experience within the customer service industry
• Strong verbal and written communication skills in English
• Preferred but not required: Knowledge of Zoom and basic computer literacy
• Ability to report onsite as needed
• Capability to make sound decisions in urgent situations
• Open to college undergraduates and senior high school students
• Reliable, highly responsive, and confident
• Proactive, and able to respond promptly
• Strong organisational and decision-making abilities
• Ability to work in a team environment and support Coaches effectively

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: