Back Office Associate

MicroSourcing; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Above-market compensation

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events

Job summary

MicroSourcing seeks a Back Office Associate for an onsite role in Eastwood, Quezon City. The position involves reviewing providers' profiles, verifying documents, and guiding them through sign-up and registration.

You will interact across channels (email, calls, live chat, SMS) in English, identify trends, and ensure accurate Salesforce record-keeping while hitting KPIs and quality standards.

Qualifications

• College level education or above.
• At least 6 months of continuous BPO work experience.
• Proficient in English, with strong written and spoken communication.

Responsibilities

• Review support providers' profiles and verify documents per Mable policies.
• Communicate with providers via outbound calls, email, live chat and SMS to aid signup/registration.
• Identify trends in inquiries or issues faced by providers seeking approval to operate on the platform.
• Meet and exceed KPIs and daily tasks with high quality.
• Maintain thorough records in Salesforce.
• Undertake other duties and adhere to company values, policies and procedures.

Skills

English proficiency

Communication skills

MS Office

Google tools

Salesforce

Rapport building

Multitasking

Analytical thinking

Customer-centric

Team player

Education

College level

Tools

Salesforce

Google Workspace

MS Office

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Back Office Associate

Work setup: Onsite

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary

• Review support providers' profiles, verify documents and check for compliance with Mable policies and procedures
• Communicate with support providers or other individuals as required via an outbound call, email, live chat and SMS to assist support providers in completing the sign-up and registration process.
• Identify and raise trends in enquiries or issues faced by support providers in seeking to get approved to operate on the Mable platform
• Meet and exceed role KPIs and daily tasks while maintaining excellent quality
• Ensure thorough and accurate record-keeping in Salesforce
• Undertake other duties and responsibilities as required
• Adhere to all company values, policies, and procedures

Qualifications

• Minimum Requirements: College level
• At least 6 months of continuous BPO work experience
• Proficient in English
• Good level of communication skills both oral and written
• Competent in the use of MS products/ Google and call centre tools
• Competencies/Personality
• Able to quickly build rapport and gain trust
• Approachable, confident and competent phone manner
• Meticulous attention to details and understanding of the importance of getting things right the first time
• A multi-tasker with experience working across multiple channels
• Process-driven but a nimble learner with the ability to adapt quickly when circumstances require it
• Analytical and has a keen ability to solve problems
• Maintains a high level of customer-centric attitude under pressure
• Acts with urgency
• Being a team player along with being able to work independently

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply