Healthcare Customer Support Inbound Calls

MicroSourcing; Quezon City; On-site; PHP 190,000 - 270,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company-sponsored events

Flexible work arrangements

Job summary

MicroSourcing invites applications for Healthcare Customer Support (Inbound Calls) at our Eastwood, Quezon City location. The role involves reviewing provider profiles, verifying documents, and guiding them through sign-up via calls, email, chat, and SMS.

You will ensure policy compliance, monitor trends, and hit KPIs while keeping high-quality records in Salesforce, under day-shift onsite conditions with a collaborative team.

Qualifications

• College-level education.
• 1–2 years of continuous BPO experience.
• Proficient in English with strong verbal and written communication.
• Must pass required assessment score and the WriteX test.
• Proficient with Microsoft Office, Google Workspace, and call center tools.
• Strong attention to detail with analytical and problem-solving skills.
• Able to work effectively under pressure.
• Proactive team player who can also work independently.

Responsibilities

• Review support providers' profiles and verify documents.
• Ensure compliance with policies and procedures.
• Assist providers in completing sign-up and registration via outbound calls, email, live chat, and SMS.
• Identify and escalate trends in customer enquiries.
• Meet and exceed KPIs while maintaining quality standards.
• Maintain accurate records in Salesforce.
• Adhere to company values and procedures.

Skills

English proficiency

Communication skills

Team player

Independent worker

Proactive

Under pressure

Problem solving

Education

College-level education

Tools

Microsoft Office

Google Workspace

Call center tools

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position:

Healthcare Customer Support (Inbound Calls)

Work setup:

Onsite | Day shift

Location:

Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview

In this role, you will be responsible for reviewing support providers' profiles, verifying documents, and ensuring compliance with Mable's policies and procedures. You will communicate with support providers through outbound calls, email, live chat, and SMS to assist them in completing the sign-up and registration process.

Your responsibilities also include identifying and escalating trends in enquiries, meeting and exceeding key performance indicators (KPIs) while maintaining high-quality standards, ensuring accurate record-keeping in Salesforce, and adhering to all company values, policies, and procedures.

Key Responsibilities

• Review support providers' profiles and verify submitted documents.
• Ensure compliance with Mable's policies and procedures.
• Assist support providers in completing the sign-up and registration process through:
• Outbound calls
• Email
• Live chat
• SMS
• Identify and elevate trends in customer enquiries.
• Meet and exceed individual KPIs while maintaining quality standards.
• Maintain accurate and up-to-date records in Salesforce.
• Adhere to all company values, policies, and operational procedures.

Qualifications & Skills

• College-level education.
• At least 1-2 years of continuous BPO experience.
• Proficient in English with strong verbal and written communication skills.
• Assessment Requirement: Must achieve the required minimum assessment score and pass the WriteX test.
• Proficient in Microsoft Office applications, Google Workspace, and call center tools.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Ability to work effectively under pressure.
• Proactive team player with a sense of urgency who can also work independently.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply