B2C SDR: From Lead Gen to Close (US Hours)

Smartsourcing Inc.; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare from Day 1

Free lunch and coffee daily

Night shift differential

Subsidized gym membership

Great Place to Work recognition

5-day Christmas Leave

Job summary

Smartsourcing Inc. is seeking a Sales Development Representative (B2C) to drive outbound lead generation for US-based consumer clients, with potential to handle full-cycle selling.

Onsite in Cebu, you will maintain clean CRM records, build target lists, and qualify leads to schedule appointments or move prospects to close. You will work a disciplined follow-up cadence across calls, email, and SMS, re-engaging aged leads and maintaining data integrity.

Qualifications

• Proven offshore sales or lead generation experience for international clients — required.
• Hands-on outbound cold calling experience, ideally into US or Western consumer (B2C) markets — required.
• Track record of hitting call, contact, or appointment-setting targets.
• Experience managing follow-up cadences and re-engaging aged leads.
• Exposure to full-cycle selling (discovery through close) is advantageous.

Responsibilities

• Make high-volume outbound cold calls to prospective US consumers from provided and self-sourced lists.
• Qualify leads against client criteria and book appointments or hand off sales-ready prospects.
• Research and build target lists to keep the top of the funnel full.
• Run structured multi-touch follow-up across calls, email, and SMS until a clear outcome is reached.
• Re-engage cold, aged, and no-answer leads to recover pipeline value.
• Manage call-back schedules so no committed follow-up is missed.
• Progress qualified leads through the sales process, from discovery to close, depending on client needs.
• Handle objections and negotiate toward committed outcomes.
• Adapt between pure lead-gen and full-cycle selling based on the account you're supporting.
• Log every call, note, and outcome accurately in the CRM in real time.
• Keep records clean and current — correct stages, disposition codes, contact details, and next steps.
• Maintain data integrity across the pipeline and flag duplicates, dead leads, and gaps.
• Prepare simple activity and conversion reporting on calls made, contacts reached, and appointments set.
• Coordinate handoffs to client sales teams with complete, accurate context.
• Keep documentation, scripts, and lead-source tracking organized and up to date.
• Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations.
• Apply sound judgment by validating outputs and avoiding overreliance, ensuring accuracy and accountability in all work delivered.
• Participate in AI readiness trainings and proactively identify opportunities for process improvement through automation and responsible AI integration.

Skills

Outbound calling

Strong English

CRM hygiene

US market experience

Lead generation

Education

Any relevant tertiary qualification

Tools

Salesforce

HubSpot

Job description

Smartsourcing Inc. is seeking a Sales Development Representative (B2C) to drive outbound lead generation for US-based consumer clients, with potential to handle full-cycle selling.

Onsite in Cebu, you will maintain clean CRM records, build target lists, and qualify leads to schedule appointments or move prospects to close. You will work a disciplined follow-up cadence across calls, email, and SMS, re-engaging aged leads and maintaining data integrity.