B2C App Support Specialist — Billing & Login Help

Teamswell

Mexico

On-site

PHP 828,200 - 1,242,300

Full time

14 days+

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Job summary

Teamswell is seeking a Consumer App Support Specialist to handle day-to-day B2C app support across email, in-app chat, and app store reviews, resolving billing, refunds, and login issues quickly. The role requires strong written English, experience with Zendesk or similar platforms, familiarity with RevenueCat, and an AI-enabled approach to high-volume tickets in a fast-paced nearshore environment.

You will be on the front line for app users and collaborate with product teams to improve customer

Qualifications

Prior experience in consumer (B2C) app support.
Proficient in Zendesk or similar help desk/ticketing platform.
Experience with subscription or billing platforms (RevenueCat a plus).
Excellent written English tone and clarity, especially in public app store responses.
Active, hands-on use of AI tools to move quickly through high ticket volume.
Strong attention to detail across billing, subscriptions, and account data.

Responsibilities

Manage the Zendesk support queue, resolving tickets across email and in-app chat.
Respond to App Store and Google Play reviews on behalf of the company.
Handle subscription lookups, billing questions, and refunds.
Resolve account and login issues quickly and accurately.
Support light QA testing on new app releases before rollout.
Assist with general app store administration tasks.
Use AI tools to speed up ticket resolution and maintain quality at volume.
Flag recurring issues or bug patterns to the product team.