B2B Customer Success Specialist

Socket.dev; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Socket.dev is seeking a Customer Success Representative (CSR) to serve as the primary contact for customer inquiries across email, chat, phone, and tickets. You will deliver timely, accurate support and maintain clear documentation throughout the customer journey.

The ideal candidate has 2+ years in Customer Support/CS/Client Services, with strong English communication and the ability to thrive in a fast-paced, metrics-driven environment.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 2+ years in Customer Support, Customer Success, Client Services, or Account Coordination; B2B experience preferred.
• Excellent English communication, written and verbal.
• Comfortable working in a fast-paced, metrics-driven environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, ticketing systems, and other channels.
• Provide prompt, professional, and solution-oriented customer support.
• Own assigned tickets from receipt through resolution, documenting issues and updates.
• Escalate complex concerns to the appropriate internal teams when necessary.
• Monitor open cases and proactively follow up until resolution, ensuring SLAs are met.

Skills

Customer support

Customer success

B2B experience

English communication

Metrics-driven environment

Education

Bachelor's degree or equivalent

Job description

Socket.dev is seeking a Customer Success Representative (CSR) to serve as the primary contact for customer inquiries across email, chat, phone, and tickets. You will deliver timely, accurate support and maintain clear documentation throughout the customer journey.

The ideal candidate has 2+ years in Customer Support/CS/Client Services, with strong English communication and the ability to thrive in a fast-paced, metrics-driven environment.