B2B Telco Service Support Pro

MicroSourcing; Philippines; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off

Group life insurance

Competitive rewards

Job summary

MicroSourcing is hiring a Service Support Specialist (B2B AU Telco) to join our Philippines team onsite in BGC, Taguig City. You will bridge sales, customers, and internal teams to ensure smooth service delivery and issue resolution.

You will handle enterprise customer inquiries, billing disputes, and process improvements, working with Salesforce and Excel to support sales operations and maintain service quality.

Qualifications

• Strong understanding of technology and telecommunication products, services, and processes.
• Strong attention to detail and highly organized.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience in customer service and complaint resolution.
• Ability to work independently and as part of a team.
• Proficient in using Salesforce.
• Intermediate to advanced knowledge of Excel.
• Knowledge of sales operations and sales admin.

Responsibilities

• Support sales teams by actioning service requests on behalf of their customers. Assist with escalations and provide basic technical support.
• Provide a high level of customer service and resolve customer inquiries and complaints across enterprise & business product suite.
• Investigate and resolve complex billing disputes and point-of-sale issues. Proactively identify and address customer experience issues.
• Identify and report systematic trends and recurring issues impacting customers.
• Provide insights and suggestions to improve customer experience, revenue protection, and compliance.
• Identify and report product deficiencies and support customers in minimizing adverse impacts.
• Contribute to ongoing process improvements and assist with projects.

Skills

Tech knowledge

Attention to detail

Communication skills

Customer service experience

Salesforce

Excel

Sales ops knowledge

Tools

Salesforce

Microsoft Excel

Job description

MicroSourcing is hiring a Service Support Specialist (B2B AU Telco) to join our Philippines team onsite in BGC, Taguig City. You will bridge sales, customers, and internal teams to ensure smooth service delivery and issue resolution.

You will handle enterprise customer inquiries, billing disputes, and process improvements, working with Salesforce and Excel to support sales operations and maintain service quality.