B2B Sales Team Leader

Reed Elsevier Philippines; Quezon City; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Signing bonus

Hybrid work setup

IT equipment provided

HMO for you and 4 dependents

Retirement plan with company match

Life and accident insurance

PTO 24 days + 6 after 5 yrs

Job summary

Reed Elsevier Philippines seeks a capable leader to drive People and Performance Management, Conflict resolution, and Operations across the team. You will onboard new hires, coach staff, conduct appraisals, and push process improvements to hit service targets.

The role offers a flexible hybrid work setup, IT equipment provided, and extensive benefits including HMO from Day 1 for you and four dependents, retirement matching, and annual PTO with increments. Night shift flexibility expected.

Qualifications

• Bachelor/College degree required.
• 1–2 years leadership experience preferred.
• Experience handling Sales calls–related teams preferred.
• Strong people and stakeholder management skills.
• Excellent written and verbal communication; ability to collaborate across levels.
• Willingness to work night shift or flexible schedule.
• Proven change management and adaptability to CI/Agile culture.
• Detail oriented with strong project management skills.
• Ability to quickly learn and apply enterprise AI tools.

Responsibilities

• Onboard new employees and ensure adherence to policies and standards.
• Coach and mentor staff; manage monthly team scorecards and performance feedback.
• Conduct regular performance appraisals and support improvement plans.
• Support staff in timely and accurate output; oversee attendance and scheduling.
• Lead crisis management and assist in stakeholder communication.
• Submit operation reports to local leadership and BU stakeholders.
• Drive process improvements and align with business goals.
• Coordinate cross-functional activities to meet service level objectives.

Skills

Leadership experience

Sales team management

People & stakeholder management

Communication skills

CI/Agile mindset

Project management

Change management

Organizational skills

Analytical thinking

AI tools familiarity

Education

Bachelor's degree

Job description

Earn a 20,000 Signing Bonus (*Terms and Conditions apply)

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO Coverage starting from Day 1 for you and FOUR Free dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Accountabilities:

People and Performance Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc.
• Ensure all work is completed according to established policies, procedures, and standards
• Facilitate Employee Training and Development
• Manage individual and team scorecard per month
• Monitor, assess and provide feedback about employee’s performance
• Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
• Conduct performance appraisal on a regular basis and participate in annual review process
• Develop and implement PIP if performance is not adequate
• Approve and monitor daily team attendance
• Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
• Support and drive employee engagement and corporate social responsibility initiatives

Conflict / Crisis Management

• Regularly review the needs of employees
• Help, discuss, evaluate, and resolve personal and work issues among team members
• Inform and monitor employees during times of crisis or disaster to assess situation
• Inform the manager of the current situation of team members and recommend solution

Reporting

• Submit regular operation performance status reports to local leadership team
• Generate monthly performance update to BU stakeholder
• Update all necessary reports needed by Stakeholders
• Ensure all reports are accurate, updated and submitted on time

Operational and Process Management

• Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
• Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day‑to‑day operations
• Review, develop and implement process improvements, departmental goals, and objectives
• Conduct monthly operations review and execute action items agreed with the manager and business unit partners
• Manage multiple processes or work functions simultaneously
• Monitor and manage workload and assignments of the team
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Manage and facilitate the corrective action process, partnering with the Manager
• Process audit – support annual process audit activities
• Operations Standard – support compliance with established processes
• Complete other duties as assigned

Qualifications:

• Candidate must possess Bachelor/College degree
• Preferably with 1-2 years of leadership experience
• Preferably with experience in handling Sales calls-related team/program
• Strong people and stakeholder relationship management skills
• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Amenable to work on a night shift or flexible schedule
• With excellent work ethics and can easily adapt to CI and Agile Culture
• Detail oriented and project management skills
• Proven success at managing change
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skillsAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.