B2B Sales Team Lead: Growth, Coaching & Strategy

Concentrix; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Concentrix seeks an Associate Manager, B2B Sales to lead a high-performing sales team, drive revenue, and partner with global technology leaders. You will coach, evaluate performance, and manage client relationships with a focus on customer experience.

Reporting to a Sales Director, you will forecast sales, monitor CRM, remove roadblocks, and align team efforts with CPTs and client expectations while staying current with market trends.

Qualifications

• 5+ years proven work experience in a sales role.
• A passion for customer experience.
• Experience in operations and strategy building.
• Excellent Coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change Management skills.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting.
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Work with internal functional resources and external partners to develop a coaching platform.
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.
• Work with teams and management to improve sales processes and achieve a positive customer experience.
• Lead team to buying/renewal process to achieve greater client satisfaction.

Skills

Sales leadership

Customer experience

Coaching

Revenue growth

CRM systems

Job description

Concentrix seeks an Associate Manager, B2B Sales to lead a high-performing sales team, drive revenue, and partner with global technology leaders. You will coach, evaluate performance, and manage client relationships with a focus on customer experience.

Reporting to a Sales Director, you will forecast sales, monitor CRM, remove roadblocks, and align team efforts with CPTs and client expectations while staying current with market trends.