B2B Sales and Appointment Setter (Hybrid Setup)

Outsourced Global Staff; Philippines; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Hybrid work setup

Office attendance at Quezon City/Alab​

Office attendance at Pampanga/Cebu

Job summary

Outsourced Global Staff in the Philippines is seeking a proactive B2B Sales and Appointment Setter for a hybrid setup to support a UK-based hardware retailer. You will drive outbound prospecting, qualify leads, and book sales appointments for the UK team.

Daily tasks include follow-ups by phone and email, CRM note keeping, and coordinating with UK representatives. Strong English, 3–5 years’ outbound sales experience and familiarity with VoIP tools are essential.

Qualifications

• Excellent spoken and written English required with ability to engage UK-based business customers.
• 3–5 years of experience in telemarketing, telesales, outbound lead generation, or appointment setting.
• Experience engaging UK- or Ireland-based B2B customers is strongly preferred; hardware/retail distribution exposure is a plus.
• Proficient with MS Teams or similar VoIP systems and CRM platforms.

Responsibilities

• Proactively contact prospective hardware and tool retailers to identify opportunities, qualify interest, and book sales appointments for the UK sales team.
• Conduct timely follow-ups through phone calls and personalized email communications.
• Send appointment confirmations and reminder calls to maximize attendance.
• Escalate qualified opportunities and complex sales inquiries to the appropriate UK sales representative.

Skills

English proficiency

Outbound sales

UK B2B experience

VoIP/CRM platforms

Tools

MS Teams

CRM systems

Job description

B2B Sales and Appointment Setter (Hybrid Setup)

Full Time Employee

Job Summary

Drive outbound sales and appointment setting for a UK-based customers. Engage B2B prospects, qualify leads, book sales meetings, manage follow ups

Job Description

About the Role

We are seeking a proactive, articulate, and results-driven Sales & Appointment Setter to support our UK-based client in the retail tools and hardware industry. The business supplies trade tools and hardware directly to retail hardware stores across the UK and Ireland.

The primary focus of this role is outbound prospecting, engaging decision-makers at retail hardware and tool stores to qualify their interest and secure sales appointments for the UK-based sales team. The role will also support promotional calling campaigns and prospect follow-ups as needed.

Inbound call handling will be minimal and limited to capturing basic details from overflow inquiries (name, company, and reason for calling) and forwarding them to the appropriate team. The successful candidate will remain primarily focused on outbound sales and appointment generation.

Key Responsibilities

• Proactively contact prospective hardware and tool retailers to identify opportunities, qualify interest, and book sales appointments for the UK sales team.
• Conduct timely follow-ups through phone calls and personalized email communications.
• Send appointment confirmations and reminder calls to help maximize attendance.
• Escalate qualified opportunities and complex sales inquiries to the appropriate UK sales representative.

Promotional Campaigns & Follow-Up

• Execute outbound promotional campaigns by contacting prospect lists and communicating special offers using established scripts and talking points.
• Handle objections confidently and naturally while guiding conversations toward positive outcomes and appointment bookings.
• Re-engage unconverted prospects and conduct structured follow-ups through phone and email.

CRM & Inbound Support

• Maintain accurate and up-to-date prospect records in the CRM, including call notes, outcomes, and appointment details.
• Handle occasional overflow inbound calls when internal representatives are unavailable, capturing basic contact information and forwarding inquiries to the relevant team via email.
• Follow established workflows and provide feedback on common objections, campaign performance, and market responses.

Key Requirements & Qualifications

• Exceptional spoken and written English proficiency, with strong listening comprehension and the ability to engage naturally in fast-paced phone conversations with UK-based business customers.
• 3-5 years of experience in telemarketing, telesales, outbound lead generation, or appointment setting, with a proven track record in outbound sales.
• Experience engaging UK- or Ireland-based B2B customers is strongly preferred. Exposure to the construction, hardware, tools, or retail distribution industries is an advantage.
• Proficiency in MS Teams or similar VoIP phone systems and CRM platforms for call logging, lead management, and pipeline tracking.

Core Competencies

• Confident and comfortable making frequent outbound calls and engaging new business prospects.
• Ability to follow scripts while maintaining a natural, persuasive, and conversational approach.
• Strong organisational skills and consistent follow-through across phone and email communications.
• Resilient, target-driven, and comfortable handling objections and rejection professionally.

Additional Notes:

• Work Setup: Hybrid (must report at any of Outsourced offices in Quezon City, Alabang, Pampanga and Cebu at least 10x a month)
• Schedule: Monday - Friday, 4:00PM to 1:00AM Manila Time

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.