B2B Sales and Appointment Setter (Hybrid Setup)

Outsourced; Manila; Hybrid; PHP 201,000 - 357,000; Full time

Job summary

Outsourced is seeking a proactive Sales & Appointment Setter to support its UK-based client in retail tools and hardware. The role focuses on outbound prospecting, qualifying interest, and securing sales appointments for the UK sales team, with inbound calls minimized.

The candidate will also support promotional campaigns and structured follow-ups, while maintaining CRM records and handling occasional overflow inquiries. Hybrid work setup in the Philippines with evening Manila hours.

Qualifications

• 3–5 years of experience in telemarketing, telesales, outbound lead generation, or appointment setting.
• Exceptional spoken and written English proficiency for UK-based customers.
• Experience engaging UK- or Ireland-based B2B customers is strongly preferred.
• Proficiency with VoIP systems and CRM platforms for logging calls and managing leads.

Responsibilities

• Proactively contact prospective hardware retailers to identify opportunities, qualify interest, and book sales appointments for the UK team.
• Conduct timely follow-ups via phone and personalized emails.
• Maintain accurate records in the CRM with call notes and appointment details.
• Handle occasional overflow inbound calls and forward inquiries to the relevant team.

Skills

Outbound prospecting

Appointment setting

CRM usage

MS Teams

Tools

CRM software

MS Teams

Job description

About the Role

We are seeking a proactive, articulate, and results-driven Sales & Appointment Setter to support our UK-based client in the retail tools and hardware industry. The business supplies trade tools and hardware directly to retail hardware stores across the UK and Ireland.

The primary focus of this role is outbound prospecting, engaging decision-makers at retail hardware and tool stores to qualify their interest and secure sales appointments for the UK-based sales team. The role will also support promotional calling campaigns and prospect follow-ups as needed.

Inbound call handling will be minimal and limited to capturing basic details from overflow inquiries (name, company, and reason for calling) and forwarding them to the appropriate team. The successful candidate will remain primarily focused on outbound sales and appointment generation.

Key Responsibilities

Appointment Setting & Management

• Proactively contact prospective hardware and tool retailers to identify opportunities, qualify interest, and book sales appointments for the UK sales team.
• Conduct timely follow-ups through phone calls and personalized email communications.
• Send appointment confirmations and reminder calls to help maximize attendance.
• Escalate qualified opportunities and complex sales inquiries to the appropriate UK sales representative.

Promotional Campaigns & Follow-Up

• Execute outbound promotional campaigns by contacting prospect lists and communicating special offers using established scripts and talking points.
• Handle objections confidently and naturally while guiding conversations toward positive outcomes and appointment bookings.
• Re-engage unconverted prospects and conduct structured follow-ups through phone and email.

CRM & Inbound Support

• Maintain accurate and up-to-date prospect records in the CRM, including call notes, outcomes, and appointment details.
• Handle occasional overflow inbound calls when internal representatives are unavailable, capturing basic contact information and forwarding inquiries to the relevant team via email.
• Follow established workflows and provide feedback on common objections, campaign performance, and market responses.

Key Requirements & Qualifications

• Exceptional spoken and written English proficiency, with strong listening comprehension and the ability to engage naturally in fast-paced phone conversations with UK-based business customers.
• 3-5 years of experience in telemarketing, telesales, outbound lead generation, or appointment setting, with a proven track record in outbound sales.
• Experience engaging UK- or Ireland-based B2B customers is strongly preferred. Exposure to the construction, hardware, tools, or retail distribution industries is an advantage.
• Proficiency in MS Teams or similar VoIP phone systems and CRM platforms for call logging, lead management, and pipeline tracking.

Core Competencies

• Confident and comfortable making frequent outbound calls and engaging new business prospects.
• Ability to follow scripts while maintaining a natural, persuasive, and conversational approach.
• Strong organizational skills and consistent follow-through across phone and email communications.
• Resilient, target-driven, and comfortable handling objections and rejection professionally.

Additional Notes

• Work Setup: Hybrid (must report at any of Outsourced offices in Quezon City, Alabang, Pampanga and Cebu at least 10x a month)
• Schedule: Monday - Friday, 4:00PM to 1:00AM Manila Time

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.