AYO Smart Customer Success Lead

ASEAN Youth Organization - Vietnam; Metro Manila; On-site; PHP 335,000 - 603,000; Full time

Job summary

ASEAN Youth Organization - Vietnam in Metro Manila seeks a proactive Customer Success Associate to onboard schools and manage relationships across the Philippines. You will coordinate onboarding, training sessions, and quarterly reviews to ensure partner satisfaction and retention.

The role requires strong English and Filipino skills, and comfort with data dashboards to monitor performance and feedback from schools.

Qualifications

• 3+ years in customer success or edtech operations
• Excellent English and Filipino
• Comfortable with data and dashboards

Responsibilities

• Onboard new partner schools
• Run training and quarterly reviews
• Surface product feedback to engineering

Skills

English fluency

Filipino fluency

Data dashboards

Partner onboarding

Job description

About The Role

Drive activation, retention, and expansion across AYO Smart's growing network of partner schools in the Philippines and beyond.

Onboard and grow our school partners.

What you'll do

• Onboard new partner schools
• Run training and quarterly reviews
• Surface product feedback to engineering

What we're looking for

• 3+ years in customer success or edtech ops
• Excellent English and Filipino
• Comfortable with data and dashboards

Sound like you?

We'd love to hear from you.