Reservations & Ticketing Agent

AVIAREPS Philippines Inc; Metro Manila; On-site; PHP 335,000 - 614,000; Full time

Job summary

AVIAREPS Philippines Inc. in Manila is recruiting motivated Reservations & Ticketing Agents to join our APAC Service Centre.

You will handle reservations, ticketing, and customer support for international airline clients across the Asia-Pacific region, assisting travel agents and passengers with bookings, fare queries, and issue resolution. The role requires strong English skills, at least 3 years in airline reservations or related roles, and hands-on experience with major GDS systems.

Qualifications

• Minimum 3 years of experience in airline reservations, ticketing, travel agency operations, airline customer service, or a similar aviation-related role.
• Hands-on experience with at least two major GDS (Amadeus, Sabre, Galileo/Travelport, Worldspan).
• Native-level English proficiency, with excellent verbal and written communication skills.
• Strong understanding of airline fare construction, ticketing, refunds, exchanges, and reissues.
• Excellent customer service and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced, service-oriented environment.
• Ability to remain calm under pressure.
• Strong organisational and time-management skills.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word and Teams.

Responsibilities

• Handle inbound and outbound reservations enquiries via email, telephone, live chat, and online systems.
• Assist travel trade partners and customers with flight bookings and itinerary planning.
• Provide accurate information regarding schedules, fares, baggage allowances, airline policies, and travel requirements.
• Manage waitlists, seat assignments, special service requests (SSR), and ancillary services.
• Issue, reissue, revalidate, and refund airline tickets in accordance with airline policies and fare rules.
• Process voluntary and involuntary schedule changes.
• Verify fare calculations, taxes, fees, and ticketing requirements.
• Ensure ticketing transactions are completed accurately and within agreed service levels.
• Support airline clients with operational and administrative tasks.
• Liaise with airline headquarters and local market teams regarding reservations queries and customer issues.

Skills

Customer service

Time management

Attention to detail

Communication skills

Problem solving

Tools

Amadeus

Sabre

Galileo/Travelport

Worldspan

Job description

About the role

AVIAREPS is establishing a new APAC Service Centre in Manila and is looking for motivated, customer-focused Reservations & Ticketing Agents to join our growing team. This role will support one or multiple international airline clients across the Asia-Pacific region, providing professional reservations, ticketing, customer service, and administrative support. The successful candidate will be responsible for assisting travel agents, corporate customers, airline partners, and passengers with booking enquiries, fare quotations, ticket issuance, schedule changes, refunds, and other airline-related services. As part of a dynamic regional operations team, you will work closely with airline clients, sales teams, and operational colleagues across multiple markets. This is an excellent opportunity to build a long-term career within the aviation industry while supporting globally recognised airline brands.

Key responsibilities

• Handle inbound and outbound reservations enquiries via email, telephone, live chat, and online systems.




• Assist travel trade partners and customers with flight bookings and itinerary planning.




• Provide accurate information regarding schedules, fares, baggage allowances, airline policies, and travel requirements.




• Manage waitlists, seat assignments, special service requests (SSR), and ancillary services.




• Issue, reissue, revalidate, and refund airline tickets in accordance with airline policies and fare rules.




• Process voluntary and involuntary schedule changes.




• Verify fare calculations, taxes, fees, and ticketing requirements.




• Ensure ticketing transactions are completed accurately and within agreed service levels.




• Support airline clients with operational and administrative tasks.




• Liaise with airline headquarters and local market teams regarding reservations queries and customer issues.

About you

• Minimum 3 years of experience in airline reservations, ticketing, travel agency operations, airline customer service, or a similar aviation-related role.




• Hands-on experience with at least two major GDS (Amadeus, Sabre, Galileo/Travelport, Worldspan).




• Native-level English proficiency, with excellent verbal and written communication skills.




• Strong understanding of airline fare construction, ticketing, refunds, exchanges, and reissues.




• Excellent customer service and problem-solving skills.




• Strong attention to detail and accuracy.




• Ability to work effectively in a fast-paced, service-oriented environment.




• Ability to remain calm under pressure.




• Strong organisational and time-management skills.




• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word and Teams.

About us

AVIAREPS has more than 30 years of experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world's leading GSA and Tourism representation organization with 77 offices in 71 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers, and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.

Benefits

• Be part of the launch of AVIAREPS' APAC Service Centre in Manila.




• Work with internationally recognised airline brands.




• Join a collaborative global organisation with 77 offices in 71 countries.




• Access opportunities for career development within the aviation and travel industry.




• Be part of a dynamic, multicultural, and fast growing team.