Airline Reservations & Ticketing Specialist Flexible Hours

CITADEL Pacific Ltd.; Makati; On-site; PHP 290,000 - 469,000; Full time

Job summary

MHI Investment Holdings Inc. is seeking an airline ticketing and reservation agent to handle customer inquiries and reservations for flights at our Makati site. The role involves coordinating quotations, changing reservations, issuing tickets, and supporting airport operations.

Candidates should have a 4-year degree, strong communication skills, willingness to work shifts and holidays, and a readiness to be stationed at the airport. GDS experience is a plus and training will be provided.

Qualifications

• Bachelor's degree in a 4-year program.
• Willing to work flexible hours, shifts and holidays.
• Previous experience with any GDS is a plus.
• Strong oral and written communication skills.
• Willing to be assigned at the airport.

Responsibilities

• Assist clients with flight quotations and other inquiries via phone, email, or walk-ins.
• Process changes to reservations when itineraries or schedules are amended.
• Issue tickets for diverse booking requests through the Airline Reservations system.
• Assist check-in counter agents at the airport with excess baggage calculations and seat upgrades.
• Prepare individual sales, weekly availability, and daily collection reports.

Skills

Communication skills

Education

Bachelor's degree

Tools

GDS systems

Job description

MHI Investment Holdings Inc. is seeking an airline ticketing and reservation agent to handle customer inquiries and reservations for flights at our Makati site. The role involves coordinating quotations, changing reservations, issuing tickets, and supporting airport operations.

Candidates should have a 4-year degree, strong communication skills, willingness to work shifts and holidays, and a readiness to be stationed at the airport. GDS experience is a plus and training will be provided.