Automotive Service Manager: Lead Team & Drive Performance

Autohub Group of Companies; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Autohub Group of Companies seeks a Service Manager to oversee the dealership's Service Department, ensuring efficient repair, maintenance, and release of vehicles while delivering excellent customer service. You will lead a team of Service Advisors and Technicians, optimize scheduling, monitor productivity, and ensure compliance with manufacturer standards and safety procedures.

Responsibilities include achieving labor and parts targets, coordinating with Parts and Sales, analyzing service

Qualifications

• Bachelor’s degree in Automotive Technology, Business Administration, Engineering, or related field preferred.
• 3–5 years of experience in automotive service operations, preferably in a dealership.
• Previous supervisory or managerial experience in an automotive service department is required.
• Strong knowledge of vehicle repair, maintenance, diagnostics, and workshop operations.
• Knowledge of dealership service processes, warranty procedures, and manufacturer standards.
• Strong leadership, customer service, problem-solving, and decision-making skills.
• Good understanding of service department financial and operational metrics.

Responsibilities

• Oversee daily operations of the Service Department, including service reception, repair, maintenance, and vehicle release.
• Lead, supervise, coach, and evaluate Service Advisors, Technicians, and other service personnel.
• Ensure efficient workflow and proper scheduling of service and repair jobs.
• Monitor technician productivity, efficiency, utilization, and repair quality.
• Ensure vehicles are properly diagnosed, repaired, inspected, and released on time.
• Monitor service department targets for labor and parts sales, gross profit, and maintenance services.
• Address customer concerns, complaints, and escalations promptly to ensure excellent experience.
• Coordinate with Parts to ensure timely availability of parts.
• Monitor repair orders, job progress, warranty claims, and service documentation.
• Ensure compliance with manufacturer standards and dealership SOPs.

Skills

Leadership

Customer service

Problem solving

Decision making

Communication

Multitasking

Education

Bachelor’s degree in Automotive Technology, Business Administration, Engineering

Tools

Excel

Reporting tools

Job description

Autohub Group of Companies seeks a Service Manager to oversee the dealership's Service Department, ensuring efficient repair, maintenance, and release of vehicles while delivering excellent customer service. You will lead a team of Service Advisors and Technicians, optimize scheduling, monitor productivity, and ensure compliance with manufacturer standards and safety procedures.

Responsibilities include achieving labor and parts targets, coordinating with Parts and Sales, analyzing service