Automotive Sales & service Analyst

BYD MÉXICO; Mexico; On-site; MXN 279,000 - 390,600; Full time

Job summary

BYD MÉXICO is seeking a candidate for a role focused on sales processes and service quality monitoring. The position involves conducting mystery shopping at dealers and service centers and utilizing strong analytical skills to report on service quality.

Ideal candidates should have a Bachelor's degree and 2-4 years of experience in quality assurance within the automotive sector. Advanced English proficiency and knowledge of PDI processes are required.

Qualifications

• 2-4 years of experience in quality assurance, after-sales, and customer service in the automotive industry.
• Availability to travel for field visits.
• Knowledge of audits, quality standards, and continuous improvement methodologies.

Responsibilities

• Conduct secret visits to BYD dealers and competitor service centers.
• Collect and report findings on service quality.
• Implement corrective and improvement projects.

Skills

Advanced English proficiency

Strong analytical skills

Results-oriented mindset

Proficiency in Microsoft Office Excel

Knowledge of PDI processes

Education

Bachelor’s degree in Administration, Mechanical, Automotive, Mechatronics or related field

Job description

IMPORTANT: It´s not a engineering - design role, it´s related with sales and processes.

Key Responsibilities:

1.-Service Quality Monitoring:

• Conduct secret visits (mystery shopping) to BYD dealers and competitor service centers.
• Collect and regularly report findings on service quality.
• Promote service improvement actions based on visit results.
• Follow up to ensure that all identified issues are resolved effectively.
• Monitor and follow up on Pre-Delivery Inspection (PDI) and after-sales issues.
• Support the rapid implementation of corrective and improvement projects.

Job Requirements:

• Bachelor’s degree in Administration, Mechanical, Automotive, Mechatronics or a related field.
• Maximum 2-4 years of experience in quality assurance, after-sales, and customer service in the automotive industry.
• Advanced english proficiency
• Knowledge of PDI processes, audits, quality standards, and continuous improvement methodologies.
• Strong analytical skills and results-oriented mindset.
• Availability to travel for field visits.
• Proficiency in Microsoft office Excel and reporting tools.

“At BYD Mexico, we promote equal employment opportunities and respect for diversity. All our job openings are open to talented individuals regardless of gender, age, origin, orientation, identity, or any other condition. Our hiring decisions are based on each person’s merits, competencies, and values, in strict compliance with Mexican legislation”