Automotive Service Quality & Sales Analyst

BYD MÉXICO; Mexico; On-site; MXN 279,000 - 390,600; Full time

Job summary

BYD MÉXICO is seeking a candidate for a role focused on sales processes and service quality monitoring. The position involves conducting mystery shopping at dealers and service centers and utilizing strong analytical skills to report on service quality.

Ideal candidates should have a Bachelor's degree and 2-4 years of experience in quality assurance within the automotive sector. Advanced English proficiency and knowledge of PDI processes are required.

Qualifications

• 2-4 years of experience in quality assurance, after-sales, and customer service in the automotive industry.
• Availability to travel for field visits.
• Knowledge of audits, quality standards, and continuous improvement methodologies.

Responsibilities

• Conduct secret visits to BYD dealers and competitor service centers.
• Collect and report findings on service quality.
• Implement corrective and improvement projects.

Skills

Advanced English proficiency

Strong analytical skills

Results-oriented mindset

Proficiency in Microsoft Office Excel

Knowledge of PDI processes

Education

Bachelor’s degree in Administration, Mechanical, Automotive, Mechatronics or related field

Job description

BYD MÉXICO is seeking a candidate for a role focused on sales processes and service quality monitoring. The position involves conducting mystery shopping at dealers and service centers and utilizing strong analytical skills to report on service quality.

Ideal candidates should have a Bachelor's degree and 2-4 years of experience in quality assurance within the automotive sector. Advanced English proficiency and knowledge of PDI processes are required.