Automotive Recall Support Specialist

TTEC; Cainta; On-site; PHP 167,000 - 234,000; Full time

Job summary

Percepta is seeking a Customer Care Outbound Agent in Cainta, PH, to contact consumers about recalls and assist with scheduling repairs. You will learn the full call handling process, meet service levels, and contribute to program performance with excellent service.

Responsibilities include handling inquiries, identifying affected vehicles, communicating clearly, and coordinating with dealerships. At least a high school diploma and 6 months of customer service experience are preferred, with

Qualifications

• High school diploma required.
• 6 months customer service experience preferred.
• Experience or interest in working with technology preferred.
• Experience with customer contact systems preferred.

Responsibilities

• Contact consumers to provide recall information and schedule repairs.
• Handle inquiries and resolve issues with professionalism and efficiency.
• Log all customer interactions for accurate history.
• Support dealerships and customers and escalate when needed.

Skills

Adaptability

CRM skills

Typing speed

Troubleshooting

Communication

Customer service

Technology affinity

Education

High school diploma

Tools

CRM software

Job description

Percepta is seeking a Customer Care Outbound Agent in Cainta, PH, to contact consumers about recalls and assist with scheduling repairs. You will learn the full call handling process, meet service levels, and contribute to program performance with excellent service.

Responsibilities include handling inquiries, identifying affected vehicles, communicating clearly, and coordinating with dealerships. At least a high school diploma and 6 months of customer service experience are preferred, with