Automotive Customer Experience Specialist

Leading International Auto Service Center Inc.; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A prominent automotive service center in Parañaque is seeking an experienced Customer Service Representative to provide exceptional support to customers. The ideal candidate will have a strong background in the automotive industry and excellent communication skills. Responsibilities include assisting customers with inquiries, resolving complaints, and coordinating with service departments. Candidates with automotive knowledge and 2+ years of customer service experience are preferred.

Qualifications

• Minimum of 2 years of customer service experience, preferably in the automotive industry.
• Strong knowledge of automotive parts and service operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or in person.
• Assist customers with order placement and warranty claims.
• Resolve customer complaints professionally and efficiently.

Skills

Customer service

Automotive knowledge

Problem-solving

Communication skills

Education

College diploma or equivalent

Tools

Reynolds & Reynolds

CDK

Mitchell1

Job description

A prominent automotive service center in Parañaque is seeking an experienced Customer Service Representative to provide exceptional support to customers. The ideal candidate will have a strong background in the automotive industry and excellent communication skills. Responsibilities include assisting customers with inquiries, resolving complaints, and coordinating with service departments. Candidates with automotive knowledge and 2+ years of customer service experience are preferred.